Shipping and Handling Policy
You are very important! Our fine inventory is very important. Customer satisfaction is paramount with us, so if you're thinking we have not fulfilled your expectations, please contact us and allow us to be sure your concerns are completely satisfied. Thank you! We most often use USPS for our shipping needs but will be happy to ship by another carrier if you prefer.
We charge only actual postage & insurance, never a handling fee and never for packaging materials. The shipping price, speed and handling are actually under the sole control of the delivering postal agency, not Antiques & Uncommon Treasure so please remember that once we've fulfilled your order. As always, please also feel free to contact us if you have any problems or concerns, we'll do what we can to ensure a happy and mutually enjoyable transaction.
We always insure our items BUT, more importantly, pack them extremely well knowing that most are not replaceable. Again, damage in transit, while rare in our experience, is due to the postal agency handling and not caused by Antiques & Uncommon Treasure. Please keep that in mind if such an unfortunate event happens. We're often regret any shipping damages more than our clients because we know how, often, our items are irreplaceable. Thanks!
Our shipping days are Monday and Friday, paid items will be shipped on the first shipping day after payment is received (except when special circumstances exist). And, often we ship same day whenever we can, if time allows. We prefer to use USPS whenever possible, and require all packages to be insured. If you prefer another method of shipment, please mention it. We charge only actual expense of shipment/insurance, except in the case of larger items which must have special wood crates built. Wood crate charge, when applicable, is a flat $45.00 in addition to actual postage & insurance charges.